Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
OpenLoop Health - Help Center
  1. OpenLoop Health - Help Center
  2. IT Help Desk

IT Help Desk

Reach your IT Support Team using these options.

Security Issue Report

Ask a security question or flag a known security issue to us.

Required fields are marked with an asterisk*

Summarize in one short sentence

Provide as many details as possible about your report

Select your department (optional)

Affecting client? (optional)

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"7447a56d072c27e1de4d8c8f66f0e2d0e14bb87e_lout","branding":{"id":"209","key":"ihd","name":"IT Help Desk","portalBaseUrl":"/servicedesk/customer/portal/209"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/71a94e2c-1c32-497d-baa0-0dbc091288c9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOWYyOWZlNy03MzExLTQ3OTYtYTI4Ny0zOWU5ODBiZmVhZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcxYTk0ZTJjLTFjMzItNDk3ZC1iYWEwLTBkYmMwOTEyODhjOSI6WyJyZWFkIl19LCJleHAiOjE3ODA4OTEwNzUsIm5iZiI6MTc4MDg5MDQ3NX0.Jiau887J2e6fhRrv6ghSsF1E_c0YNPDQM9mN0WZJmW8&client=39f29fe7-7311-4796-a287-39e980bfeaec&mode=fit","logoId":"71a94e2c-1c32-497d-baa0-0dbc091288c9","isLogoAvailable":true,"helpCenterTitle":"OpenLoop Health - Service Desk","sharedPortalName":"OpenLoop Health - Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"OpenLoop Health - Service Desk","sharedPortalName":"OpenLoop Health - Help Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"zh-CN":{"localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6b6b6b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOWYyOWZlNy03MzExLTQ3OTYtYTI4Ny0zOWU5ODBiZmVhZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODA4OTEwNzUsIm5iZiI6MTc4MDg5MDQ3NX0.nvDT-jn-qB_dn5z3xVGSjHuuv_DFCaRc9kLNwVpEVD4&client=39f29fe7-7311-4796-a287-39e980bfeaec&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#cfaaaa","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"209","key":"ihd","projectId":10393,"serviceDeskId":209,"name":"IT Help Desk","description":"<p>Reach your IT Support Team using these options.</p>","portalBaseUrl":"/servicedesk/customer/portal/209","reqTypes":[{"id":"815","name":"[Peru Staff] Equipment Request","descriptionHtml":"","callToAction":"[Peru Staff] Equipment Request","introHtml":"<p>Request one-time order for supplemental technology, for Peru Staff only.</p>","icon":10550,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[247],"key":""},{"id":"1866","name":"AI Capability Request","descriptionHtml":"","callToAction":"AI Capability Request","introHtml":"<p>To submit or request approval for AI Capability Request, such as new Skills or MCPs</p>","icon":10593,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[247],"key":""},{"id":"1241","name":"AWS Connect IT Support","descriptionHtml":"","callToAction":"AWS Connect IT Support","introHtml":"<p>AWS Connect Request IT Support for issues, questions, computer support, &amp; system support.</p>","icon":10466,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[247],"key":""},{"id":"1865","name":"Enterprise Client Offboard","descriptionHtml":"","callToAction":"Enterprise Client Offboard","introHtml":"","icon":10670,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[247],"key":""},{"id":"1864","name":"Enterprise Client Onboard","descriptionHtml":"","callToAction":"Enterprise Client Onboard","introHtml":"","icon":10667,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[247],"key":""},{"id":"665","name":"Equipment Request for W2 Employee","descriptionHtml":"","callToAction":"Equipment Request for W2 Employee","introHtml":"<p>Request one-time order for supplemental technology, for W2 Employees only.</p>","icon":10550,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[247],"key":""},{"id":"650","name":"Get IT Support","descriptionHtml":"","callToAction":"Get IT Support","introHtml":"<p>Request IT Support for issues, questions, computer support, &amp; system support.</p>","icon":10541,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[247],"key":""},{"id":"686","name":"Implementation Client Request","descriptionHtml":"","callToAction":"Implementation Client Request","introHtml":"<p><a href=\"https://openloophealth.atlassian.net/wiki/spaces/Implementation/pages/679936068/Tech+Support+Ticketing+Step\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://openloophealth.atlassian.net/wiki/spaces/Implementation/pages/679936068/Tech+Support+Ticketing+Step</a></p>","icon":10499,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[247],"key":""},{"id":"670","name":"New Hire Request","descriptionHtml":"","callToAction":"New Hire Request","introHtml":"<p>HR INTERNAL USE ONLY</p>","icon":10667,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[247],"key":""},{"id":"683","name":"On Site Pharmacy IT Support","descriptionHtml":"","callToAction":"On Site Pharmacy IT Support","introHtml":"<p>On Site Pharmacy Request IT Support for issues, questions, computer support, &amp; system support.</p>","icon":10522,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[247],"key":""},{"id":"918","name":"Philippines Agent Support","descriptionHtml":"","callToAction":"Philippines Agent Support","introHtml":"<p>Request support for NextVAS Philippines Support Agents</p>","icon":10666,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[247],"key":""},{"id":"667","name":"Security Issue Report","descriptionHtml":"","callToAction":"Security Issue Report","introHtml":"<p>Ask a security question or flag a known security issue to us.</p>","icon":10577,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[247],"key":""},{"id":"782","name":"South Africa Agent Support","descriptionHtml":"","callToAction":"South Africa Agent Support","introHtml":"<p>Request support for Response-BPO South Africa Support Agents</p>","icon":10666,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[247],"key":""},{"id":"652","name":"System Access Request","descriptionHtml":"","callToAction":"System Access Request","introHtml":"<p>Request additional access to systems.</p>","icon":10513,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[247],"key":""},{"id":"669","name":"Termination Request","descriptionHtml":"","callToAction":"Termination Request","introHtml":"<p>HR INTERNAL USE ONLY</p>","icon":10514,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[247],"key":""},{"id":"655","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"684","name":"Pharmacy New Hire Request","descriptionHtml":"","callToAction":"Pharmacy New Hire Request","introHtml":"<p>HR INTERNAL USE ONLY</p>","icon":10522,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"685","name":"Pharmacy Termination Request","descriptionHtml":"","callToAction":"Pharmacy Termination Request","introHtml":"<p>HR INTERNAL USE ONLY</p>","icon":10522,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"654","name":"Software Request","descriptionHtml":"","callToAction":"Software Request","introHtml":"<p>Request access to installable computer software.</p>","icon":10547,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"1614","name":"Test Get IT Support","descriptionHtml":"","callToAction":"Test Get IT Support","introHtml":"<p>Request IT Support for issues, questions, computer support, &amp; system support.</p>","icon":10689,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[],"key":""},{"id":"1615","name":"Test System Access Request","descriptionHtml":"","callToAction":"Test System Access Request","introHtml":"<p>Request additional access to systems.</p>","icon":10689,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[],"key":""}],"reqGroups":[{"id":247,"name":"IT Support"}],"orderMapping":{"247":[650,1241,652,667,665,815,686,1864,1865,683,918,782,670,669,1866,716],"280":[683,684,685]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1362b01e-4709-3486-9e09-4a6e1238a3a6","appLinkName":"","appLinkUrl":"","spaceKey":"IT","spaceName":"IT Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"IHD","serviceDeskId":209,"kbLinkDomainURLs":["https://help.desk.openloophealth.com","https://openloophealth.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":209,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOWYyOWZlNy03MzExLTQ3OTYtYTI4Ny0zOWU5ODBiZmVhZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE5NTAyNTk4OTMiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MDg5MTY3NSwibmJmIjoxNzgwODkwNDc1LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.pQOdxhKjPUUwKX5GRYyEGMyL-Za1hWJ9eAFDNNoPh40","targetCollection":"upload-user-collection--1950259893","endpointUrl":"https://api.media.atlassian.com","clientId":"39f29fe7-7311-4796-a287-39e980bfeaec","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":667,"projectId":10393,"issueType":{"id":"10132","name":"[System] Service request"},"form":{"name":"Security Issue Report","descriptionHtml":"","callToAction":"Security Issue Report","intro":"<p>Ask a security question or flag a known security issue to us.</p>","instructions":"","icon":10577,"iconUrl":"https://help.desk.openloophealth.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Add a short summary of your report here:","description":"Summarize in one short sentence","descriptionHtml":"<p>Summarize in one short sentence</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide details here:","description":"Provide as many details as possible about your report","descriptionHtml":"<p>Provide as many details as possible about your report</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10330","fieldConfigId":"10487","label":"Department","description":"Select your department (optional)","descriptionHtml":"<p>Select your department (optional)</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"14462","label":"Customer Success","selected":false,"children":[]},{"value":"14463","label":"Engineering","selected":false,"children":[]},{"value":"14464","label":"Facilities","selected":false,"children":[]},{"value":"14465","label":"Finance","selected":false,"children":[]},{"value":"14466","label":"Human Resources","selected":false,"children":[]},{"value":"19453","label":"Implementation","selected":false,"children":[]},{"value":"14467","label":"Information Technology","selected":false,"children":[]},{"value":"14468","label":"Legal","selected":false,"children":[]},{"value":"14469","label":"Marketing","selected":false,"children":[]},{"value":"14473","label":"Other","selected":false,"children":[]},{"value":"19418","label":"Patient Support","selected":false,"children":[]},{"value":"19709","label":"PMO","selected":false,"children":[]},{"value":"14470","label":"Procurement","selected":false,"children":[]},{"value":"19533","label":"Product","selected":false,"children":[]},{"value":"14471","label":"Sales","selected":false,"children":[]},{"value":"14472","label":"Supply Chain","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10928","fieldConfigId":"11284","label":"Client","description":"Affecting client? (optional)","descriptionHtml":"<p>Affecting client? (optional)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/209/create/667","requestValidateBaseUrl":"/servicedesk/customer/portal/209/validate/667","calendarParams":{"firstDay":0,"date":"2026-06-07T22:47:55-0500","useISO8601WeekNumbers":true,"dateIfFormat":"%M/%d/%Y","dateTimeIfFormat":"%M/%d/%Y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOWYyOWZlNy03MzExLTQ3OTYtYTI4Ny0zOWU5ODBiZmVhZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE5NTAyNTk4OTMiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MDg5MTY3NSwibmJmIjoxNzgwODkwNDc1LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.pQOdxhKjPUUwKX5GRYyEGMyL-Za1hWJ9eAFDNNoPh40","targetCollection":"upload-user-collection--1950259893","endpointUrl":"https://api.media.atlassian.com","clientId":"39f29fe7-7311-4796-a287-39e980bfeaec","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=openloophealth","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7447a56d072c27e1de4d8c8f66f0e2d0e14bb87e_lout","baseUrl":"https://help.desk.openloophealth.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://openloophealth.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"39f29fe7-7311-4796-a287-39e980bfeaec","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"154829b1496b4fffb633c89e4ca22a52","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://openloophealth.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}